This policy covers both qualifying unwanted new items and items with a problem, as well as exchange requests.
Eligibility and timing
Ask within 30 days of receiving your mooncat order. For a non-defective return, the product must be new, unused and in its original condition; a changed preference or mistaken choice is a valid reason to ask. Damage, defects, missing parts, a wrong item or a significant description mismatch can also be reported without requiring the affected product to look pristine. Your mandatory legal rights are unaffected.
Start with a message
Email barkat79sek@gmail.com with the order number, checkout email and an explanation. For a problem, send images or video when possible and retain accessories and packaging. We review the request first and then confirm the proper return address and mailing instructions. Do not assume our correspondence address is the returns location.
Sending goods back and receiving funds
We include a free prepaid return label in the package; after approval, use it to mail the eligible item. If the label was not enclosed or is lost, contact us for assistance. There is no restocking fee. Exchanges depend on approval and stock. We process and initiate an approved refund to the original payment method within 10 days after approval; the financial institution may post it later.